Pre-launch notice: GoBee Store is not accepting orders yet. This policy is being finalized and will be reviewed before our first sale. The version published at the time of your purchase applies to your order.
Overview
We want you to be happy with your purchase. If something is not right, contact us and we will work with you to find a solution.
Damaged, defective or incorrect items
If your item arrives damaged, defective or different from what you ordered, email guilhermeti.barros@gmail.com with your order number and a photo of the item and packaging. We will offer a replacement or a refund.
Returns for other reasons
The time window, eligible items and the process for returning items for other reasons will be confirmed here before launch. Items must be unused and in their original packaging unless otherwise stated.
How to start a return
- Email guilhermeti.barros@gmail.com with your order number and the reason for the return.
- Wait for our instructions before sending anything back — returns sent without approval may not be accepted.
- Return shipping instructions, including the return address, will be provided by our team.
Refunds
Approved refunds are issued to the original payment method. Your bank or card issuer may take additional business days to show the refund on your statement.
Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancelled, but may be eligible for a return.
Last updated: November 4, 2026